Overview
Gorgias is an AI-first customer support helpdesk designed specifically for ecommerce brands on platforms like Shopify. It centralizes email, chat, social, voice, and SMS into one omnichannel inbox and uses an AI Agent to automatically resolve customer conversations. Pricing is ticket-based rather than per-agent, so all plans include unlimited support seats.
✨ Features
AI Agent
Automatically resolves customer conversations and is billed per resolved interaction.
Omnichannel Inbox
Unifies email, live chat, social media, voice, and SMS support in one workspace.
Ecommerce Integrations
Connects with 150+ apps including Shopify so agents can edit orders inline.
Unlimited Agent Seats
Ticket-based pricing means every plan includes unlimited users.
⚖️ Pros & Cons
Pros
Cons
💰 Pricing
Starter
$10/mo
- 50 tickets per month
- Unlimited agent seats
- $0.40 per ticket overage
Basic
$60/mo
- $50/mo billed annually
- 300 tickets per month
- Omnichannel inbox and 150+ integrations
Pro
$360/mo
- $300/mo billed annually
- 2,000 tickets per month
- Expanded analytics and revenue stats
Advanced
$900/mo
- $750/mo billed annually
- 5,000 tickets per month
- Dedicated email servers and advanced reporting
Enterprise
Custom
- Custom ticket volume
- Lowest overage rates
- Dedicated support and onboarding